I found Jetcity Plumbing via Yelp when I was sourcing multiple quotes for a water mains pipe replacement. Donny reached back out to me promptly. He was respectful and provided a very competitive estimate. After securing the project, Donny shared a detailed plan for every aspect of the project with me and scheduled to fit my week. The project was completed as planned and everything was restored to its original state with care. What really stuck with me was how respectful Donny was. I highly recommend working with them and will be a return customer for sure. Thank you!
Donnie and crew are the best. They came in with the lowest bid of six by far and did great work. Donnie said our issues were the worst he has ever come across, and found other issues we weren't aware of. He took photos to show us the problems he and crew ran into, he wasn't trying to pull a fast one.
They got the job done and we couldn't have been more pleased. They were here early and left late, with no complaints.
We live in Kent and Jet City is in Kirkland and I was surprised they would even consider coming this far south.
They kept us well informed and did no work with consulting with us first.
They didn't distrub our gardens to repair the leak, (the leak was right in the middle of this garden) they tunneled under it, to put in a whole new water line. We have other plumbing issues and once this is paid for, we will hire Jet City with no hesitations.
We were having difficulty getting on line with the finance company and Donnie also helped us with that.
I have already recommended them to others who are having plumbiung issues.
We found them on 'Angie's Lis'.
Donnie cam out late in the afternoon to look at our plumbing problems. Sent us a bid that night. We accepted. He was back early Monday with all the fixtures we needed. Work was extensive: cutting out the leaking pipes and faucets in the laundry room and replacing them with fixtures that meet current codes. He had also found the exact replacement for our broken shower faucet and installed it. We were certainly pleased with the work and the price was reasonable. He's also a really pleasant guy to work with. He will be the plumber we call the next time we need one.
I reached out through Yelp and Gemma got back to me quickly and answered all my questions about whether they had experience working on boilers and hydronic heating systems. A lot of plumbers don’t seem very familiar with those systems, so that immediately stood out to me.
Donny came out for a free diagnostic visit and was able to track down the root cause pretty quickly. What I appreciated most was that he didn’t immediately jump to “you need to replace everything.” He talked through a few possible solutions first and tried to find the most reasonable fix before recommending a manifold replacement. He also explained how the system worked and showed me which parts were failing, which I really appreciated as a homeowner.
The pricing felt fair and transparent, communication was great throughout the whole process, and they got me scheduled for the following week. Once the work was done, Donny made sure there were no leaks, verified everything was working properly, and even gave me some tips on how to extend the life of the boiler without trying to upsell me on anything.
Overall just a really positive experience with a local small business. Friendly people, honest work, fair pricing, and easy to work with. I’d definitely recommend them.
Donny from Jet City Plumbing did an excellent job replacing my undermount sink. The old sink was incorrectly installed with permanent glue, but he found a smart solution, removed it safely, cleaned the hardened adhesive, and installed the new sink properly. Everything works great now and I avoided replacing the countertop. He communicated clearly and explained everything after the job. Highly recommend!
Jet City Plumbing was great.
Shower water was not getting hot because it was tied together in the same system with the radiant heatiing system. Donny was able to identify the issue and willing to work late to redo the plumbing to separate the radiant heating and water system. Glad to have a hot shower again.
Great locally owned business. Would definitely recommend.
Donny had great communication and did a fantastic job detailing the elements of a tankless water heater conversion both during the site inspection before the job and in the estimate. Other contractors we requested quotes from wanted to do so via pictures without a site visit and bundled all the work into one or two line items with wildly varied totals.
I'm no plumber but not a slouch in home repair either and have an eye for quality work and attention to detail. I'm often disappointed when I hire contractors, but definitely not this time. Would hire again in a heartbeat and will vocally recommend to my neighbors and friends.
Recently had Jet City install a new faucet and water filter, which I can’t say enough about how right Donny was on the filter!! Water tastes great, and no more buying water for the coffee pot, because the tap water tasted awful and hard water ruins the coffee maker!
Still surprised how quickly it was installed, thinking about the tankless water heater now!! Thanks again Jet City Plumbing !!!😁
