Overlake Heating recently installed a tank-less water heater for us and I wanted to share our positive experience with them.
Every aspect of the purchase/service was far above expectations after a disappointing dozen or so years of service from some of the big name HVAC firms in the Puget Sound area.
The bid-process/pre-sales support from Rob was great. He was able to bid the job based on photos and emails and didn't require a site visit. He was prompt in replying to my emails and patient and helpful in answering questions without an ounce of sales pressure. He recommended two equivalent models from two brands, and quoted an amount that was significantly less than the other bids we received from the same disappointing companies we've settled for in the past.
The installers (Jorgen and J.P.) arrived on time, worked efficiently, did a very thorough & professional install and cleaned up thoroughly before they left.
When we had some trouble registering the water heater with the manufacturer, Patty replied promptly (after hours I might add) to make sure we could complete the product registration and enable the manufacturer's mobile monitoring & management application.
I really wish I had called Overlake years ago and saved some time and money on previous sales and service, like buying a new furnace, having A/C installed, damper replacements etc.
Go ahead, do your due diligence, call the big names that claim to do everything from plumbing, electrical, HVAC, & event catering, (you know, the ones with lots of new logo'd trucks everywhere) and get a quote from them too -- and then go with Overlake. You won't regret it.
Worked with Overlake for my regular HVAC tune up. The technician, Matthew, is friendly, straightforward, and efficient. Finished cleaning, capacitor replacement, and ignitor replacement in 45 minutes. Clear assessment, no hassle, and no sudden upsells.
On top of the technician, the coordination gentleman (sorry I forget his name) is efficient and polite. Never waited more than 30 seconds to get a phone call.
I'll definitely work with Overlake again for regular maintenance and future furnace replacements. Highly recommended!
Just want you to know that your guys did a wonderful job installing the new water heater. They were polite, they listen to me, and were efficient in doing the job. I want you to know how pleased I am.
Our furnace went out on a Friday night. We called Overlake, and Robert called us right back. He did a quick diagnosis over the phone, and arranged to have his rep at our home the next morning. Brian showed up and quickly diagnosed the problem. Unfortunately, given the age of our furnace, a replacement was the best option. Because we’ve used Overlake for many years, Robert was able to give us an immediate estimate, which we thought was a very good price.
His team arrived this morning— right on time. They worked nonstop from the time of arrival until the job was complete. They did a great job! These guys were both outstanding representatives for Overlake.
In our opinion, Overlake is a great company. The techs and installers know their jobs, and the company is highly responsive, fair and professional. Based on our years of relying on them, we highly recommend Overlake Heating!
Our 29yr old gas furnace died in the middle of winter so we called around for quotes to replace it. We called Overlake Heating & Air Conditioning based on our neighbor's recommendation and their great reviews...Rob provided detailed options with pros/cons and perhaps most importantly there was no attempt to upsell. Their two techs (JP and Griffin) arrived a couple of days later and spent 6hrs straight installing our furnace. Super professional with honest upfront pricing. Highly recommend.
We had another HVAC company perform an annual inspection of our furnace. The furnace was working perfect before they arrived and it was not working after they "inspected" it. They had to return multiple times because the furnace kept failing in the deep Feb cold spell. Each time they showed up without repairing it, they charges us lots of money for nothing. I finally gave up and contacted Overlake Heating & Air Condition after a friend recommended Overlake. Overtake arrived quickly and immediately identified the fault. They also performed a thorough evaluation and inspection of the furnace. I am very impressed with Overtake and will trust them to maintain our Furnace and Air Conditioner.
We used Overlake Heating for the replacement of a heat pump and was so impressed with the quality of work and ease of the entire project. We began by working with Robert to find the right heat pump unit for our needs, which was very easy. He is extremely knowledgeable and quick to respond and went over and beyond. Once our unit was picked, the three teams that came out on installation day were seamless, extremely knowledgeable, friendly, and honestly seemed to enjoy their work. I'm always a bit nervous with large purchases like this, but I feel like we went with the right company and we will be recommending Overlake Heating to others and will use the company again for future services.
Sam did another excellent job with furnace and heat pump maintenance. He did some re-programming to improve the efficiency of our system. Friendly and professional.
Sam did an excellent job troubleshooting an issue with our heat pump cooling mode. Prompt, next-day response from Overlake, excellent customer service.
The technicians Sam, Steve, and Roy were friendly and professional. The work performed was excellent and all my questions were answered as well as being informative. They were accommodating and worked hard to solve a condensation trap issue caused by the original company who installed my furnace.
We had a heat pump installed by Overlake and are very pleased with the result. Friendly, competent, on time and very well done. Excellent pricing, responsive to my questions. I will continue to use Overlake for all our HVAC needs.
