After finishing my neighbor’s plumbing issue, I asked Sean to take a quick look at a leak in my home. Without hesitation, he was open, willing, and happy to help. He really took the time to listen, checked everything carefully, and showed great problem-solving skills. The leak had already ruined part of my drywall because the builder’s pipe connections were poorly insulated, but Sean’s up-to-date plumbing knowledge made a difference. He explained the issues clearly, walked me through my options, and made sure I understood everything so I would make an informed decision. He not only fixed the leak and redid the piping, but also installed a new shower head and handle so I wouldn’t deal with the same problem again. He truly went the extra mile, his hard and sincere work truly shows. I’m extremely happy with the results. I finally have peace of mind knowing everything was done right.
Thank you again Sean for your work!!
I am leaving two stars instead of one because the total cost was communicated to me upfront before the work was performed. However, the pricing structure for basic diagnostics is incredibly excessive.
My heat pump water heater threw an error code, and after a remote diagnostic with the manufacturer, they shipped me the official replacement parts. I called PugetSoundPlumbing because I had a marketing magnet from my mail and needed a quick response, assuming the rates would be reasonable.
When the technician arrived, he explained that he could not rely on the manufacturer's remote diagnosis due to liability reasons if the part swap didn't solve the issue. He stated he would need to perform his own diagnostic, which cost $600. Charging $600 for a diagnostic process that takes less than an hour is absurdly expensive and feels out of touch with standard repair rates.
Ultimately, the error code turned out to be transient and cleared on its own, meaning no parts even needed to be replaced. To his credit, the technician was polite and tried to provide value for the fee by flushing the water heater tank and adjusting our home's water pressure. While I appreciate his courtesy and professionalism on-site, paying $600 for an hour of troubleshooting and basic maintenance is a very tough pill to swallow.
(Oh and I threw away the magnet that I had on my fridge for more than a year)
Sean from Puget Sound Plumbing and Heating came to help within two hours of me calling for a plumber today (a Saturday). He was friendly and knowledgeable. He located the leaking pipe after asking me thorough questions about my observations. He cut and removed the back of the cabinet below the kitchen sink to access the leaking pipe. He ensured we’d found the only leak by switching off and on the main water supply to the house. He quoted me the price and had me sign off before the cabinet wall cutting and before the pipe and valve replacement. He helped me learn about our pipes. He was clean and efficient. The price was way more than I expected but according to google it seems par for the work done. I am completely satisfied with his work. Great plumber help!! Thank you!!
I have used Puget Sound Plumbing and Heating several times now. Each time I have been impressed with how efficient and fast they are. Every person they have sent has listened carefully to the problem. They talk me through all my options and the prices. They answer all my questions. They are polite and respectful.
A special shout-out to Joeseph. He's amazing. The pipes that go from the meter to the house were very old and leaking. Joeseph, in one day, got an escavator, dug up the old one, replaced it with a new one and back filled the trench in one day. I had Joeseph come out again this last time to replace a toilet and sink. He did an amazing job.
Had a leak coming through living room ceiling. Spoke with Chris on the phone and Adam was our technician.both were courteous and treated my issue with same urgency that I felt. Adam was efficient, neat and great to work with. He quickly found the issue (upstairs shower) and found both a cracked pipe leading to the shower head and the bigger problem (leaking around the shower handle/cartridge). Adam did a good job explaining what the issue was and fixing it quickly, even with 4 crazy kids running around and a toddler napping. He left the space cleaner than it started. I really appreciate the job he did today.
Good service, but expensive. Puget Sound Plumbing replaced my water heater (non-emergency), and while I’m happy with the work, the price ended up being ~$500 more (+17%) than a reputable competitor (4.7 stars on Google). It’s my fault for not waiting for the 2nd quote to come back before agreeing to Puget Sound’s quote. I confirmed that both companies’ quotes included the same Bradford White water heater, an expansion tank, drip leg, etc. In fact, the competitor’s cheaper quote also included a water alarm for the price. In short, this is a good company but I recommend getting a 2nd quote before selecting them.
Michael and his helper Randy did an amazing job on our sewer repair! Michael is knowledgeable and answered all my questions. He and Randy are very hard working and finished the job on time. They did their best to restore the excavated areas and did a great job cleaning up the site. They are dedicated to doing quality work and have my highest recommendation!
Extremely Disappointing Experience – Overpriced and Poor Quality Work
I had a very frustrating experience with this company and would not recommend their services.
I requested a simple job—re-piping the connection between a new sink and the drain. The work took about 15 minutes, yet I was charged $900, which is completely unreasonable for such a basic task.
More concerning than the price was the quality of the work. The technician left old components in place, including a worn P-trap connection that should have been replaced. When I raised concerns, I was reassured everything was fine—until it wasn’t.
After reconnecting my disposal, it became obvious the pipe was misaligned. When the technician returned, his attitude suggested he was doing me a favor rather than fixing his own mistake. Later, when I tested the system, the P-trap started leaking. No matter how carefully I tightened it, the leak persisted.
When I contacted the company again, I was told the issue was somehow my fault, which was both surprising and unprofessional. The “fix” applied was simply adding sealant and tightening the connection with excessive force using a large wrench—hardly a proper or long-term solution. This raises serious concerns about the reliability of the repair.
To make matters worse, there was even a suggestion that I might be charged again for this follow-up visit, despite the issue clearly resulting from incomplete or improper work.
Overall, this experience felt overpriced, poorly executed, and handled without accountability. I expected professional service and received the opposite.
I strongly recommend others look elsewhere.
